FREE SHIPPING ON ORDERS OVER $50.00

FAQ

  • When will my order ship?
    Orders in stock are usually shipped within 1–3 business days. For small goods, please allow up to 3–5 days for your order to go out.

 

  • What shipping methods do you use?
    We primarily use AusPost, however we can make exceptions for stockists and bulk orders.

 

  • Where do you ship?
    Worldwide. Free shipping in Australia for orders over $50. 

 

  • What if my tracking number doesn’t work?
    Confirmation is sent when your shipping label is printed, please allow up to 24 hours for this information to update. Please see Shipping & Delivery section for more information.

 

  • How long does it take for a refund to go through?
    We will process your return as soon as we receive it. Please allow 3–10 days for your bank account to update.

 

  • Do you take custom orders?
    We are unable to make custom pieces for individuals most of the time, however we can accommodate special projects with larger quantities. Email sales@swordsmithleather.com for more information.

 

  • Where can I purchase your products?
    All of our products are listed online at swordsmithleather.com and limited stock is available in The Something Different Shop in Hawthorn.

 

  • What if I’m experiencing issues with your website?
    If you are having trouble checking out or other website issues please email us at sales@marluleather.com. We will respond to you as quickly as possible. Make sure your browser is up to date before contacting SwordSmith.

 

  • Do you accept intern/job applications?
    We hire based only on personal recommendations. Unfortunately we are unable to guarantee that we will review submissions.

 

  • Press inquiries?
    For all press inquiries, please contact sales@marluleather.com.